Terms of Service

Last updated: July 2026 · Applies to the hotel, resort & staycation onboarding page

These terms cover enquiries made to list a hotel, resort or staycation with Awestruck through this page. By sending an enquiry over WhatsApp or the form, you agree to the following.

Listing & fees

• Listing your property is free. There is no listing fee and no ad spend required.
• Awestruck earns a single commission only on a confirmed, completed stay booked through Awestruck. If a traveller only asks to reserve or hold a table or room and does not proceed, no commission applies and we simply pass the lead to you.
• Commission terms are confirmed with you in writing before you go live.

Onboarding is not guaranteed

Submitting your details does not guarantee onboarding. Not all properties qualify. Every submission is reviewed and routed through the respective Awestruck team, whose decision is final.

Your responsibilities

• Provide accurate property details, honest photos and a working booking contact.
• Honour the rates, availability and inclusions you publish, and serve guests as described.
• Manage your own obligations to any other platforms, including rate-parity agreements you hold.

Bookings & the guest relationship

Bookings reach you on the phone number and email you provide, plus WhatsApp. The guest relationship and their data stay yours. You are responsible for the stay, cancellations and any guest disputes.

Leaving

There is no lock-in. You may pause or leave with 30 days' notice, with no penalty.

Changes & contact

We may update these terms; the current version always lives at this link. Questions: connect@bookawestruck.com · WhatsApp 99676 35191.